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Warranty Policy |
| For warranty and non-warranty repair of your product, please first talk to the retailer where you purchased the product as they will be your quickest and best source of information and assistance. If they are unable to assist you, or refer you to us to handle the particular problem you are having, then please read the following: |
- TWF only provide warranty service to products bought from our authorized distributors or dealers.
- If your item appears to have a fault, please do not try to fly it, as after it has been flown we cannot accept the item to be faulty. So please charge the batteries and carry out all pre-flight checks to ensure the item is fully functioning before flight.
- TWF warrants TWF products to be free from defects at the date of purchase. These conditional limited warranty doses not cover any wear components or parts damaged by misuse or modification or abuse.
- In that TWF has no control over the final assembly, no liability shall be assumed nor accepted for any damage resulting from use or misuse by the user of the final assembled products, the user accepts all resulting liability.
- For all E-SKY Batteries and Motors, those will not be applied to any conditional limited warranty and without grace period; TWF will be only responsible for the original defective ones upon shipping to your location. Any defective batteries and motors will be resulted in an exchange via your claims during the three business days after you received once. An invoice may be request from you for any exchange claim to TWF.
- Any Styrofoam materials products will solely apply to the defective exchange rule without any warranty and grace period provided. The claims period shall be within 3 business days after you received ones. A shipping slip and photo picture may be requested to the process.
- All TWF products except from Section 3 and Section 4 will be with a 90-day conditional limited warranty. All returns require a Service Request No., which shall be obtained by contacting TWF. No returns of any other type will be accepted without a Service Request No. and will be returned to the sender.
- If it is determined that the product has been repaired or reworked by unauthorized persons or persons other then TWF factory authorized the conditional limited warranty will be void without exception.
- All defective items must be processed through the manufacture or the distributor of the product. All returning items must be in new, saleable condition. They must have original packing material, manuals and accessories.
(TWF reserves the right to make any change or to modify this warranty without notice in advance.) |
Service Request |
- Do you buy our products from our authorized distributors or dealers?
- If so, please contact the distributor or dealers. They are supported by us to provide you the perfect after-sales service. If you want service from us, please pay attention to the warranty procedure.
- If not, sorry to tell you that we does not provide warranty repair on products purchased from distributors or sellers without authorization by us. You have to pay for the service if you want repair of the products from us or our distributors. We suggest you to contact local distributors of us.(Authorized Support Providers List)If you want service from us, please pay attention to the non-warranty procedure.
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