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Non-Warranty Procedure:
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- Any service request by clients, please contact TWF via the Service Request Form(SRF) before any product shipping back.
- Upon approval from TWF (we will send back your SRF with a Service No.), please send the specified product back with the SRF.
- Upon received the original packages from clients, TWF technical department will test the returned products.
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If clients accept and prepay the charge, TWF technical department will take appropriate action either to make an exchange or repair the specified products then send back products to clients.
- All clients are liable to the cost of shipment to TWF and back to clients.
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